Mixed Signals: How Incentives Really Work

An informative and entertaining account of how actions send signals that shape behaviors and how to design better incentives for better results in our life, our work, and our world “Getting [an] incentives balance right can be complicated.But Gneezy hopes his book provides insights that help people feel prepared to take on the concept and design better incentives.”-Financial Times “If you think you understand how incentives work, think again.A pioneering behavioral economist reveals how we can create reward systems that minimize unintended consequences and maximize happiness, health, wealth, and success.”-Adam Grant, Granted (blog) Incentives send powerful signals that aim to influence behavior.But often there is a conflict between what we say and what we do in response to these incentives.The result: mixed signals. Consider the CEO who urges teamwork but designs incentives for individual success, who invites innovation but punishes failure, who emphasizes quality but pays for quantity