Crisis Engineering: Time-Tested Tools for Turning Chaos into Clarity

WHEN THE SYSTEM BREAKS, WHAT DO YOU DO?You're in the middle of a meltdown.The platform is down, the phones are ringing, the headlines are brutal, and your team is looking to you for answers.The usual playbooks-careful planning, expert consultation, bold strategy-aren't working.In fact, they might be making things worse. What if we told you that this is your moment to lead transformative change?Crisis Engineering is your field guide to leading through the chaos-and coming out stronger.Drawing on decades of experience inside some of the most complex systems in government and industry, Mikey Dickerson, Marina Nitze, and Matthew Weaver of Layer Aleph reveal a powerful, hands-on framework for navigating and transforming high-stakes crises.From the rescue of HealthCare.gov to wildfire response and pandemic logistics, this book offers real-world stories, practical tools, and hard-won insights into how complex systems fail-and how to help them recover.At its core is sensemaking: the invisible,