Crisis Management in Tourism: Principles and Practices for Strategic and Resilient Planning

Understand and learn to respond to the global and local crises shaping the tourism industry. Crisis Management in Tourism by Kyriaki Glyptou is a comprehensive textbook designed for upper-level undergraduate and postgraduate students studying tourism, hospitality and event management.Aligned with modules on crisis management and sustainable tourism, it provides a structured framework for understanding how crises impact destinations, organizations and various stakeholders.Taking a multidimensional approach, this textbook explores why traditional crisis management models often fail in high-stakes tourism contexts.This textbook:-Examines nine interconnected dimensions in managing a crisis response: the legal, operational, financial, communication, strategic, reputational, political, ethical and human factors-Explores the contemporary challenges reshaping the industry, including climate change, geopolitical instability and community resistance to tourism-Includes real-world examples from V