Employee Experience Management: The New Normal

This book integrates people management trends, practices, concepts, and principles through an experienced lens, with theoretical and practical aspects of managing the employee experience (EX) in the workplace.It brings a fresh perspective on managing employees with relevant case-lets, snippets, exercises, fireside chats with industry experts,and self-assessment tools, all set in varying contexts. This volume is meticulously designed through an input-output approach, addressing the methodological process of managing EX.This diverse content reflects the multifaceted challenges encountered in real-world scenarios.Adopting a simple, engaging conversational tone, it makes even the most complex topics accessible to readers, especially those with little to no background in people management.The book acts as a bridge, connecting theoretical knowledge with practical application, thereby equipping future leaders with the necessary skills to excel in the dynamic landscape ofemployee experience ma