Hotel Operations Management

This textbook will help students understand the contemporary challenges facing hotel and lodging operations and develop the resiliency and skillsets needed to apprach working in a dynamic global industry.Hotel Operations Management provides a comprehensive foundation in the principles and practices shaping today's hotel and hospitality sector.Designed for undergraduate and postgraduate hospitality and tourism management students, this textbook bridges academic learning with the realities of managing hotels in a fast-changing world. Reflecting the recent transformations in global hospitality, it examines how digital innovation, sustainability and evolving guest expectations have redefined operational excellence.Students will gain insight into how hotels implement health and safety protocols, integrate AI and big data for enhanced guest experience and adopt eco-practices to drive long-term sustainability.This textbook includes:- Frameworks for crisis response, digital transformation and