Integrated Business Information Systems: Linked Business Process Chain ERP, SCM, CRM, BI, Big Data, and How Artificial Intelligence Influences Them

Enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM), business intelligence (BI), and big data analytics are business tasks and processes that are implemented using standardized software solutions.Artificial intelligence methods such as machine learning and generative AI influence and support these processes.This textbook allows students to learn, from a business perspective, how these methods are interconnected, how they influence one another, and what their limitations are.It teaches management-oriented thinking and acting, which are essential for computer scientists who work with business-process-oriented IT solutions. The third edition of this textbook introduces artificial intelligence methods for the ERP, SCM, CRM, BI, and Big Data process chain.These business tasks and processes, implemented with standardized software systems, are increasingly linked to artificial intelligence methods with varying degrees of success.Human cogn