Mastering the Thomas-Kilmann Conflict Mode Instrument

As I was assembling all the materials I'd ever created about the Thomas-Kilmann Instrument (TKI) and conflict management, I knew I had to develop a meaningful sequence of chapters-from first presenting the basics of the TKI Conflict Model and the TKI assessment tool, all the way to USING that model and tool effectively for approaching the most devastating conflicts on this planet: civil war and international war. At the start, I discuss the TKI Conflict Model, it's two underlying dimensions, the five conflict-handling modes, and the three diagonal dimensions that enable a deep interpretation of your or anyone else's TKI results. Then I cover the eight key attributes of a conflict situation (e.g., the level of stress, the level of trust, the relative importance of the issue to both parties, etc.), which determine when to choose-and how to use-each one of the five conflict modes: competing, collaborating, compromising, avoiding, and accommodating. Next, I demonstrate how to conduct an in