Systems Learning: Managing Human & Organizational Performance

Organizations managing hazardous operations face persistent challenges that are tied to human fallibility and the unpredictable nature of complex adaptive systems.Traditional management responses such as retraining, procedure revisions and disciplinary action often fail because they focus on frontline workers rather than examining the organizational structures that shape workplace performance.This book offers a different approach: a risk-informed management discipline that helps leaders understand how their organizations actually work, moving beyond the question "who did it?" to ask "what conditions allowed this to happen?"Building on the principles established in Risk-Based Thinking (9781138302495, 2018) and Critical Steps (9781032115078, 2022), this title applies systems thinking to the continuous learning cycle essential for operational success.It guides managers through three iterative phases of systems learning: discovery, understanding, and realignment.Early chapters establish fo