The AI-Centric HR Operating Model: An Ethical Approach to Improve Workforce and Business Performance

Senior HR practitioners must embed Artificial Intelligence (AI) into their operating models and use it to drive both people and business performance, or risk being left behind by the organisation they serve. Organisations are rapidly deploying AI to improve productivity, accelerate innovation, and increase cost efficiency.Yet HR functions are often excluded from these gains.Constrained by legacy structures, process-heavy activity and a limited understanding of their commercial role, many people teams are still disconnected from the way value is now created in the business.Without urgent change, HR risks becoming marginalised and seen as peripheral rather than integral to organisational performance.The AI-Centric HR Operating Model explains how to avoid this. Written for senior people professionals, the book sets out how HR can design and operate an AI-centric model that keeps pace with the business while unlocking the performance, capability, and decision-making advantages that AI enab