The AI-Centric HR Operating Model: An Ethical Approach to Improve Workforce and Business Performance

Embed AI at the heart of HR to drive workforce performance, commercial impact and long-term relevance. The AI-Centric HR Operating Model is a strategic guide for senior HR leaders and people executives who must integrate artificial intelligence into their operating models to remain integral to business performance.Written by Tess Hilson-Greener, this book explains how HR can move beyond legacy structures and process-heavy activity to design an AI-centric model aligned to how value is now created across the organization. Grounded in ethics and human value, the book shows how AI should be embedded across HR as a core operating capability not as a technology add-on.It demonstrates how AI can amplify human judgement, creativity and insight while improving productivity, decision-making speed and organizational resilience, ensuring HR drives both people outcomes and commercial results. You'll learn how to: - Design an AI-centric HR operating model aligned to business strategy - Embed AI acro