The Frontline Enablement Playbook: Equip Your Deskless Workforce to Power Organizational Performance

Every Shift CountsFrontline employees turn strategy into action.From grocery clerks and delivery drivers to construction workers and restaurant servers, the frontline makes up 80 percent of the global workforce.But when they are overlooked and under-supported, execution suffers, turnover rises, and business performance declines. The Frontline Enablement Playbook is a comprehensive guide for L&D, HR, and operations teams focused on improving performance across the deskless workforce.Drawing on 25 years of hands-on experience and insights from more than 50 global contributors-including Matthew Daniel, Chad Udell, and Gina Jeneroux-JD Dillon outlines practical ways to improve onboarding, training, communication, compliance, recognition, career development, and everyday readiness. Inside, you'll dive deep into six parts that redefine frontline support:Understanding who frontline workers really are-and what they needArchitecting a modern enablement ecosystemEmpowering frontline managers to