The Future is Human : Unlocking the skills that will define success in an evolving world

In a world increasingly driven by digital transformation, one truth remains unchanged: business is about people. The Future is Human explores the essential human skills - such as empathy, collaboration and storytelling - that define success in a rapidly evolving workplace. Charlie Boyle, founder of Customer Service Excellence Ireland, brings this subject to life through a blend of personal experience, real-world business insights and cutting-edge research.As a contributor to MIT’s study on the role of human skills in the workplace, he reveals how organisations worldwide are recognising that future success depends on these skills, yet they remain undervalued in traditional education and training. With deeply personal reflections and case studies from West Donegal to the boardrooms of multinational companies, this book illustrates how human skills shape careers, businesses and communities, offering a compelling case for their importance in today’s workforce. • Discover the human skills t