Volunteer Management: A Strategic Approach (Routledge Studies in the Management of Voluntary and Non-Profit Organizations)

Winner of the 2025 Academy of Management Public and Nonprofit Division Book Award and the Network of Schools of Public Policy, Affairs, and Administration (NASPAA) 2025 Outstanding Scholarship of Teaching and Learning Book AwardVolunteers play a critical role in serving communities and delivering public services.Volunteers serve across many areas - in schools, human service organizations, emergency services, and more.By providing services to those in need, volunteers expand the capacity of organizations and can devote extra time to the populations they serve.While research on volunteering has shifted from a focus on recruitment and motivation to management and retention, the focus is largely on universal, one-size-fits-all prescriptions.Volunteer management only recently moved to a contingency perspective focused on organizational needs.However, volunteer management should adapt to meet the needs of organizations and volunteers. Taking a strategic approach, this book provides an overvi