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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
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PROUD - Achieving Customer Service Excellence: Probably the only Customer Service acronym you will ever need
PROUD - Achieving Customer Service Excellence: Probably the only Customer Service acronym you will ever need
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The Customer Excellence Enterprise: A Playbook for Creating Customers for Life
The Customer Excellence Enterprise: A Playbook for Creating Customers for Life
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Customer Experience Excellence: The Six Pillars of Growth
Customer Experience Excellence: The Six Pillars of Growth
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Scaling Customer Success: Building the Customer Success Center of Excellence
Scaling Customer Success: Building the Customer Success Center of Excellence
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
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Cult of the Service Excellence: How to Build a Truly Customer Centric Culture
Cult of the Service Excellence: How to Build a Truly Customer Centric Culture
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Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization
Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization
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A Master Framework for the CRM Center of Excellence: Introducing universal standards for customer relationship management CoEs
A Master Framework for the CRM Center of Excellence: Introducing universal standards for customer relationship management CoEs
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Digital Transformation for Greater Customer Benefit and Efficiency: Just Do It! Achieving Digital Transformation Excellence with the i4X® Framework
Digital Transformation for Greater Customer Benefit and Efficiency: Just Do It! Achieving Digital Transformation Excellence with the i4X® Framework
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The Operational Excellence Library; Mastering Customer Collaboration
The Operational Excellence Library; Mastering Customer Collaboration
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The Operational Excellence Library; Mastering Customer Effort
The Operational Excellence Library; Mastering Customer Effort
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The Operational Excellence Library; Mastering Customer Relationships
The Operational Excellence Library; Mastering Customer Relationships
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The Operational Excellence Library; Mastering Customer Service Training
The Operational Excellence Library; Mastering Customer Service Training
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The Operational Excellence Library; Mastering Building a Customer Service Mindset
The Operational Excellence Library; Mastering Building a Customer Service Mindset
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The Operational Excellence Library; Mastering Building Customer Confidence
The Operational Excellence Library; Mastering Building Customer Confidence
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The Operational Excellence Library; Mastering Building a Customer Service Brand
The Operational Excellence Library; Mastering Building a Customer Service Brand
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The Operational Excellence Library; Mastering Building Customer Empathy
The Operational Excellence Library; Mastering Building Customer Empathy
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The Operational Excellence Library; Mastering Building Customer Advocacy Teams
The Operational Excellence Library; Mastering Building Customer Advocacy Teams
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The Operational Excellence Library; Mastering Customer Experience Optimization
The Operational Excellence Library; Mastering Customer Experience Optimization
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The Operational Excellence Library; Mastering Customer Focus
The Operational Excellence Library; Mastering Customer Focus
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THE POWER OF EMPATHY - THE ART OF EXCELLENCE IN CUSTOMER EXPERIENCE: Personalizing Relationships, Exceeding Expectations - Provocative and Refletive
THE POWER OF EMPATHY - THE ART OF EXCELLENCE IN CUSTOMER EXPERIENCE: Personalizing Relationships, Exceeding Expectations - Provocative and Refletive
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The Operational Excellence Library; Mastering Customer data platforms
The Operational Excellence Library; Mastering Customer data platforms
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The Operational Excellence Library; Mastering Building Customer Communities
The Operational Excellence Library; Mastering Building Customer Communities
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The Operational Excellence Library; Mastering Customer Success in the Digital Age
The Operational Excellence Library; Mastering Customer Success in the Digital Age
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The Operational Excellence Library; Mastering Building Customer Service Excellence
The Operational Excellence Library; Mastering Building Customer Service Excellence
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The Operational Excellence Library; Mastering Customer Journey Insights
The Operational Excellence Library; Mastering Customer Journey Insights
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The Operational Excellence Library; Mastering Customer Insights Activation
The Operational Excellence Library; Mastering Customer Insights Activation
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The Operational Excellence Library; Mastering Customer feedback loops
The Operational Excellence Library; Mastering Customer feedback loops
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The Operational Excellence Library; Mastering Customer Journey Mapping
The Operational Excellence Library; Mastering Customer Journey Mapping
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The Operational Excellence Library; Mastering Customer Storytelling
The Operational Excellence Library; Mastering Customer Storytelling
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The Operational Excellence Library; Mastering Customer segmentation techniques
The Operational Excellence Library; Mastering Customer segmentation techniques
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The Operational Excellence Library; Mastering Customer-centric metrics
The Operational Excellence Library; Mastering Customer-centric metrics
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The Operational Excellence Library; Mastering Customer Voice
The Operational Excellence Library; Mastering Customer Voice
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The Art of Customer Service: "Mastering Excellence in Every Interaction"
The Art of Customer Service: "Mastering Excellence in Every Interaction"
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The Operational Excellence Library; Mastering Building Customer Service Scripts
The Operational Excellence Library; Mastering Building Customer Service Scripts
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The Operational Excellence Library; Mastering Customer Touchpoints
The Operational Excellence Library; Mastering Customer Touchpoints
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The Operational Excellence Library; Mastering Customer Data Architecture
The Operational Excellence Library; Mastering Customer Data Architecture
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The Operational Excellence Library; Mastering Customer Needs
The Operational Excellence Library; Mastering Customer Needs
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The Operational Excellence Library; Mastering Customer Segments
The Operational Excellence Library; Mastering Customer Segments
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